Cancellation & Refund Policy

This policy explains how cancellations and refunds work for the ThynkAudit platform operated by ORIS Intelligence Pvt Ltd ("ORIS", "we", "us"). It applies to all subscription plans purchased through thynkaudit.com.

1. Free trial

Every new account begins with a 14-day free trial at full Professional-level access. No credit card or payment information is required to start the trial. If you do not subscribe before the trial ends, your account is automatically downgraded and no charge is made. The trial period is non-renewable — each organisation may use it once.

2. Monthly subscriptions

Cancellation

You may cancel a monthly subscription at any time from your account settings or by emailing support@thynkaudit.com. Cancellation takes effect at the end of the current billing cycle — you retain access to all paid features until that date.

Refunds

If you cancel within the first 7 days of a new monthly billing cycle, you are eligible for a full refund of that cycle's charge. Cancellations after the 7-day window are not eligible for a pro-rata refund; however, your access continues until the end of the paid period.

3. Annual subscriptions

Cancellation

Annual subscriptions may be cancelled at any time. Your access continues until the end of the pre-paid annual period. Renewal will not occur after cancellation.

Refunds

If you cancel an annual subscription within 30 days of the initial purchase or renewal date, you are eligible for a pro-rata refund of the unused full months remaining in the annual term. After the 30-day window, no refund is issued, but access continues until the end of the paid period.

4. Upgrades and downgrades

Upgrades are prorated instantly — you pay only the difference for the remaining days of your current billing cycle. Downgrades take effect at the next renewal date. No refund is issued for downgrades; the higher-tier access continues until the end of the current cycle.

5. How to request a refund

1. Email support@thynkaudit.com from the address registered on your account.
2. Include your firm name, registered email, and the reason for cancellation or refund request.
3. Our support team will acknowledge your request within 2 business days and confirm eligibility.

6. Processing timeline

Approved refunds are processed within 5–10 business days from the date of approval. Refunds are credited to the original payment method (bank account, UPI, or card) used at the time of purchase. The exact timeline depends on your bank or card issuer.

7. Data retention after cancellation

After cancellation, your data (working papers, reports, engagement files) is retained for 90 days. You may export all data using the audit-file export feature at any time within that window. After 90 days, all data is permanently and irreversibly deleted in accordance with our Privacy Policy and Data Processing Agreement.

8. Exceptions

• Accounts suspended for violation of our Terms of Service (e.g., misuse, unauthorised access attempts, or uploading prohibited content) are not eligible for refunds.
• Charges incurred due to additional user seats, overage fees, or one-time professional services are non-refundable unless otherwise agreed in writing.
• Enterprise agreements with custom billing terms are governed by the individual contract, not this policy.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or an in-app notification at least 30 days before they take effect. The latest version is always available at this URL.

10. Contact

ORIS Intelligence Pvt Ltd
Email: support@thynkaudit.com
Website: meetoris.com